Privacy Policy
Last updated: July 19, 2026
1. Who We Are
PadelHub is a mobile and web application that helps users book padel courts, create and join matches, coordinate match participation, participate in tournaments and leagues where available, and use related web tools.
PadelHub is operated by the PadelHub team ("we", "our", "us").
For privacy-related questions, contact us at: support@padel-hub-app.com
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2. Scope
This Privacy Policy applies to the PadelHub mobile app, PadelHub website, player and venue/admin web experiences, public sharing pages, and related backend services.
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3. Information We Collect
Account and authentication information
- Firebase user ID, sign-in provider, email address, display name, profile photo from the sign-in provider where available, and authentication metadata.
- Phone number where required for profile, booking, match, tournament, or contact flows.
- Google Sign-In information if you choose Google authentication.
- Apple Sign-In identifiers and email/name where Apple provides them and you choose Apple authentication.
Profile information
- First name, last name, display name, profile picture, city, country, age or birth-date-derived age, gender/sex, skill level, preferred hand, preferred court side, play frequency, training experience, game type preferences, volley skill information, profile bio, teammate/follow information, and similar player profile details.
- Venue/admin account information, managed venue IDs, staff role, workspace access state, and related registration request information where you register or operate as a club, staff member, or administrator.
Booking, match, league, and tournament information
- Court, venue, date, time, duration, booking status, participant IDs, invited players, join requests, cancellation/payment status where configured, admin notes, and related reservation information.
- Open match, private match, league, tournament application, tournament entry, match result, score, standings, invite, and participation records.
- Contact details, including phone numbers, submitted for bookings, open match hosting or join requests, tournament applications, public join flows, or venue operations.
Communications and user content
- Match, open-match, tournament, booking, invitation, join-request, report, review, and coordination content that you create, submit, or interact with.
- Support requests, contact-us submissions, bug reports, venue registration submissions, emails sent to or from us, and related metadata.
- Reviews, player reports, moderation reports, profile photos, venue images, and other content you upload or submit.
Device, diagnostics, and technical information
- Platform, device type, app version, Firebase app identifiers, push notification token, access timestamps, IP address in server logs, function execution logs, crash/diagnostic logs, and security/rate-limit/audit information.
- Web analytics events, such as page views, where Firebase Analytics is enabled on the website.
Location information
- City and country information that you enter manually or that we derive after you grant location permission.
- If you grant location permission, the app may temporarily process your device location to estimate city/country and show relevant clubs, players, matches, or local content. The current profile sync flow stores city/country information, not precise coordinates, in your user profile.
Uploaded files
- Profile photos, venue images, file names, MIME types, file sizes, storage object keys, public URLs, and upload metadata.
- Profile photos may be checked by automated image moderation before being accepted.
Permissions and user choices
- Location permission is optional. If you do not grant it, you can still use the app, but nearby-club, nearby-player, and local-content features may be limited.
- Notification permission is optional. If you do not grant it, you may not receive booking, match, invite, reminder, or administrative push notifications outside the app.
- Photo or camera access is requested only when you choose to upload or select a photo or image, such as a profile photo or venue image. Where platform tools are available, the app is designed to use limited picker-style access rather than broad library access.
- You can manage platform permissions through your device settings.
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4. How We Use Information
We use your data to:
- Create and manage your account.
- Authenticate you and protect your account.
- Complete onboarding and maintain your player profile.
- Process court bookings, reservations, match participation, leagues, tournaments, and venue operations.
- Send confirmations, reminders, and push notifications (with your consent where required).
- Let players coordinate matches, invite participants, manage join requests, and view relevant participant details.
- Publish public sharing pages where you choose or where the app provides match, tournament, venue, or profile sharing features.
- Display sponsored or promotional content in the app. The current release does not use a third-party advertising SDK unless this policy or the app is updated to say otherwise.
- Provide support, respond to bug reports, and contact users or venue operators.
- Review reports, moderate uploaded content, enforce Terms, prevent abuse, and maintain platform safety.
- Receive, investigate, and act on user reports, abuse reports, moderation requests, account deletion requests, and safety complaints.
- Improve app functionality and user experience.
- Operate analytics, diagnostics, rate limiting, audit logs, and fraud/security controls.
- Comply with legal obligations.
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5. Legal Basis for Processing
Where GDPR or similar laws apply, we process personal data based on:
- Performance of a contract - managing accounts, bookings, and app functionality.
- Legitimate interests - platform security, fraud prevention, and service improvement.
- Consent - push notifications, device location, and optional promotional communications where offered and required. You may withdraw consent at any time through device settings or app settings where available.
- Legal obligations - retaining certain information as required by law.
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6. Visibility and Sharing
We do not sell your personal data. We may share data with:
- Padel clubs, venue owners, staff, tournament organizers, and admins - to confirm and manage bookings, tournaments, leagues, schedules, payments/statuses where configured, and venue operations.
- Open match hosts and booking hosts - phone numbers for joined players or pending join requests may be visible so hosts can coordinate attendance, approvals, cancellations, and match logistics.
- Other joined players and participants - your display name, profile photo or initials, skill level, city/country, selected contact details including the host phone number where needed, participation status, match/tournament information, and other coordination details may be visible where needed for app functionality.
- Padel centres - booking and open match contact phone numbers may be shared with the selected centre so the centre can confirm, manage, or contact you about the reservation or match.
- Public visitors - limited information may appear on public share pages, such as public profile pages, tournament pages, match/join pages, or venue pages.
- Sponsors or promotional partners - if sponsored or promotional placements are active, we may share limited campaign or placement reporting in aggregated or non-identifying form. We do not share your account contact details with sponsors unless you consent or choose to interact with them.
- Service providers - providers that host, process, deliver, or secure the app and website.
- Google/Firebase/Google Cloud - Firebase Authentication, Firestore database, Cloud Functions, Firebase push notifications, App Check, Analytics where enabled, Crashlytics/diagnostic logs where enabled, Google Cloud logs, Google Sign-In, geocoding-related platform services, and Google Cloud Vision image moderation where used.
- Apple - Apple Sign-In and Apple platform services where you use Apple features.
- Bunny CDN / Bunny Storage - storage and delivery of uploaded profile photos, venue images, and related image metadata.
- Resend - email delivery for support, contact, booking, venue, tournament, or administrative email notifications.
- Google Play and app store services - app distribution, installation, security, app review, testing, integrity, and distribution features.
- Authorities - where required by law.
Service providers process information under their own security and privacy obligations. Some processing may occur outside your country of residence.
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7. Store Privacy Disclosures
The privacy information shown in Google Play's Data safety section and Apple's App Privacy details is a summary of our data practices. Those forms should be read together with this Privacy Policy.
Because privacy forms are organized by platform-defined categories, some data may be described using broader store categories such as Personal info, Location, Photos, App activity, App info and performance, or Device or other IDs.
We aim to keep our store privacy disclosures consistent with this Privacy Policy and with the features that are active in the submitted app version. If a future release enables additional features, permissions, analytics, advertising, or third-party services, we will update the relevant disclosures where required.
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8. Booking Cancellation and Payment
PadelHub does not process in-app payments for court bookings shown in the app. Payment is made directly at the selected padel centre.
Free cancellation is available up to 24 hours before the match. Booking cancellation cannot be completed through the PadelHub app. To cancel a booking, users must contact the selected padel centre directly by phone or through the contact details provided by the centre.
Inside 24 hours before the match, cancellation availability and any applicable fees are handled directly by the padel centre according to its own policy.
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9. Data Retention and Account Deletion
We retain account and profile information while your account is active or as needed to provide the service.
Booking, reservation, payment/status, tournament, moderation, safety, audit, security, and legal/accounting records may be retained after account deletion where necessary for legitimate business, security, fraud prevention, dispute resolution, accounting, or legal reasons.
If the app version you use supports account creation, you may request permanent account deletion from inside the app where the account/settings flow is available, and from our public account deletion page at: https://padelhubapp-894bc.web.app/delete-account
When you request permanent account deletion, we aim to delete or anonymize personal account data within 30 days, except where retention is required or permitted by law. Some deletion work may require additional time for backups, logs, service-provider deletion, or operational records.
Temporary account deactivation is different from permanent account deletion. If you choose deactivation, we may retain your account so that it can be restored if you sign in again.
Current deletion flows are designed to remove or anonymize account data and related app records. Some uploaded files, logs, backups, legal records, and records already shared with venues, organizers, participants, or service providers may require separate retention or deletion handling.
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10. Your Rights
Depending on your location, including where GDPR applies, you may have the right to:
- Access your personal data.
- Correct inaccurate information.
- Request deletion of your data ("right to be forgotten").
- Restrict processing.
- Request data portability.
- Object to processing based on legitimate interests.
- Withdraw consent at any time.
To exercise your rights, contact us at: support@padel-hub-app.com
We will respond within 30 days.
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11. Data Security
We use technical and organizational security measures intended to protect personal data, including:
- Encryption of data in transit (TLS/HTTPS).
- Secure storage of authentication tokens.
- Access control and role-based permissions.
- Firebase Authentication and server-side access checks.
- Logging, rate limiting, moderation, and administrative review tools where appropriate.
While we take reasonable steps to protect your data, no system is completely secure.
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12. Children's Privacy
PadelHub is not intended for individuals under the age of 16 unless a parent or legal guardian has provided any consent required by applicable law.
If we become aware that we have collected personal data from a child under 16 without appropriate consent, we will delete such information immediately.
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13. Third-Party Links and Services
The app and website may link to third-party services, maps, sign-in providers, app stores, venue systems, social networks, or external websites. Their privacy practices are governed by their own policies.
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14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If significant changes are made, we will notify you via email or in-app notification at least 14 days before the changes take effect.
Continued use of the app after the effective date of the updated policy constitutes acceptance of the revised Privacy Policy.
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15. Contact
For any questions regarding privacy or data protection, please contact:
PadelHub
Email: support@padel-hub-app.com